Policy on violent or abusive patients
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
As a patient, relative, carer, friend of a patient or any other member of the public, you may have questions about the services we provide and may need someone to turn to for on-the-spot help and advice. This is where Patient Services can help.
Patient Services listen to your concerns and suggestions and will treat all information confidentially.
If you have a complaint about a hospital, mental health or community service, please contact them directly.
For all complaints and enquiries about local GPs, Dentists, Pharmacists and Opticians please contact:
Phone: 0300 3112233
Post: NHS England, PO Box 16738, Redditch B97 9PT
For all patient complaints and enquiries about any other local health service please contact:
Patient Services, North West Commissioning Support Unit (NWCSU)
Phone: 0161 212 6270
Post: St James's House, Pendleton Way, Salford M6 5FW
If you need support in making a complaint please contact:
Independent Complaints Advocacy (ICA)
Phone: 0808 8010390
Post: 5th Floor, Arthur House, Chorlton Street, Manchester, M1 3FH