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Routine appointments

If you would like to see the doctor or nurse at the surgery phone 0161 272 5660 or come into the practice to make an appointment.

We have some appointments available for booking on-line. If you would like to use this service then you will first have to register for Patient Access. Registering for Patient Access will mean that you will also be able to see information in your medical record such as test results, scanned documents, consultation notes etc. If you call in the surgery or ask at your next appointment we will print out a PIN document that you can use to register. PLEASE BRING ONE PHOTO ID AND ONE ADDRESS ID. Please note this only applies to age 16yrs and above and the PIN document has to be given personally to the patient concerned.

Please help our staff to get you to see the right person at the right time. This will involve our reception staff asking about your reason for booking an appointment.

For example; approximately half of all appointments are taken up by patients who have conditions which will get better on their own and are not serious. These can often be managed by our chemist or by finding information from NHS Choices (self help website). Many appointments are booked to discuss letters, reports or ask about treatments and could be handled by our admin staff rather than take up a GPs time.

We also know that every day we will see someone who has a serious condition which is life threatening. They often wait to be seen and less seriously unwell people inadvertently make them wait. We have therefore trained our staff to politely enquire about the reason why you are booking an appointment. This way they can help you get to see the right person or offer advice, or even a phone call to help you manage your worries and illness quicker. Obviously if your condition is of a sensitive nature then our staff will not insist on an explanation. Just tell us it's personal.

To make an appointment, telephone or call into the Surgery. For medical emergencies the Doctor will review your symptoms and decide on a course of action. You may need to come to the Surgery on the same day.

If you have booked an appointment but later find you do not need it or are unable to attend please telephone the Surgery and cancel so that another patient can be offered that appointment.

When you attend for your appointment, please check in at Reception.


All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend.

On occasions, you may prefer a formal chaperone to be present, i.e. a trained member of staff. Where ever possible we would ask you to make this request at the time of booking so that arrangements can be made and your appointment is not delayed in any way.

Where this is not possible we will endeavour to provide a formal chaperone at the time of request. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.


Consultations come in different forms. Home visits, telephone consultations and face-to-face consultations can all be requested

Home Visits

If you are housebound or have a severe illness that makes you too unwell to come to the surgery, you can ask for a home visit. The doctors will phone you back before they come, to make sure they are the best person to see you.doctors bag

Please note that we are always able to examine patients better and can do more tests in the practice. Please try to make it to the surgery if you can.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

NHS charges

Prescription (per item): £8.20

If you have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a Prepayment Certificate.

Click on this link for more information - Buy or Renew a PPC On-line

  • Telephone advice and order line 0845 850 0030

There is further information about prescription exemptions and fees on the NHS website

Registered patients can access the online services by clicking here

Benzodiazepine Protocol

New Islington Medical Centre's practice policy is not to prescribe Benzodiazepines or Zopiclone (tablets like Diazepam and Temazepam) to new patients under the age of 50, as they are associated with many problems. 

For new patients over 50 years old, we will require confirmation from your previous doctor of your prescription.  We will try to obtain this on the same day, however if we are unable to do so you would need to contact your previous doctor, we will not prescribe until we have done so.  If confirmation is obtained, such drugs may be prescribed to you on a reducing basis, over a period of time.

Please keep your booked review appointment and try to see the same doctor each time you attend.  WE WILL NOT PRESCRIBE BENZODIAZEPINES AS AN EMERGENCY!

Painkiller Protocol

In the interest of patient and public safety, we are unable to prescribe painkillers to NEW PATIENTS without evidence that they are on regular prescriptions.

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