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BAME Patient Experience Survey

Appointments

Consult with your doctor online. Online Consult. Healthcare at your fingertips

Routine appointments

We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. If you need medical advice or treatment, please call us or, for non-urgent advice or treatment, visit our website and send us your query.

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.

Cancelling appointments

You will receive a text message confirmation of your booked appointment at least 24 hours prior. You can reply to this message if you are unable to attend, which will automatically cancel the appointment. (Please note this relates only to forward planned appointments, not triaged GP appointments that are either booked by filling out an online consult form, or alternatively booked same day by ringing the practice.

ONLINE CONSULTATIONS 

You can complete the Online Consultation form via the button on the home page of this web site. You DO NOT need to log in, just complete the form, add your contact details to the form at the end and click SUBMIT. 

WHAT HAPPENS NEXT?

The information you add to the form will be sent directly to the GP of your choice (please add this to the notes at the end) or allocated to one of the GP's to action. 

You will get a telephone call or an appointment on the same day to discuss your problem. 

CAN I ONLY COMPLETE THE FORM WHEN THE SURGERY IS OPEN?

You can complete the form at any time day or night - the surgery doesn't have to be open: if you complete a form after 4:30pm on the same day you may not be offered a GP appointment but advice will be provided. 

Any forms completed after 6:30pm will be managed the following working day.

WHO CAN COMPLETE THE FORM?

A form can be completed yourself, by a family member, neighbour or friend, as long as the contact details added to the form are for the registered patient. 

WHY ARE WE CHANGING?

A recent Audit of appointments in June 2019 identified that 210 appointment for a GP or Prescibing Nurse time were not attended

That is 35 hours. 1 weeks appointments for a full time GP. 210 appointments where another patient couldn't be seen or had to wait longer for a routine appointment. 

WHAT ABOUT IF I WANT TO BE SEEN IN THE EVENING OR A WEEKEND?

Don't worry; we will still be offering evening and weekend appointments as normal via the GP Hubs.

Manchester GP Surgeries are there for you at evenings and weekends. 

The practice, working in collaboration with Manchester Extended Access, is pleased to offer access to GP, nurse and HCA appointments during the evenings and at weekends.

To book appointments simply ask the receptionist who will arrange an appointment at a time and location that suits you nest. This may not be at your usual practice, but the GP or Health Care Professional who sees you will have access to your medical record and can issue prescriptions if required and deal with other matters appropriately should the need arise.

Click here for more information on the Manchester Extended Access Service.

 

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